Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the DRIVE5 website and services. DRIVE5 is operated by DJ Industries LLC (“DRIVE5,” “we,” “us,” or “our”).

By accessing our website, booking a meeting, purchasing services, or otherwise using DRIVE5, you agree to these Terms.

If you do not agree to these Terms, please do not use our website or services.

1. Our Services

DRIVE5 provides digital services designed primarily for home-service businesses and other small and medium-sized businesses.

Services may include:

• Website design and development
• Website hosting and maintenance
• Lead-capture systems
• Customer relationship management systems
• Appointment booking tools
• Email and SMS automation
• Missed-call follow-up
• Artificial intelligence tools
• AI-powered phone or chat systems
• Business process automation
• Integrations between third-party software platforms
• Consulting, configuration, and related implementation services

The exact services provided to a customer may vary and may be described in a proposal, invoice, order form, agreement, statement of work, or other written communication.

2. Eligibility

You must be at least 18 years old and have the legal authority to enter into agreements to use or purchase DRIVE5 services.

If you use DRIVE5 on behalf of a business or other organization, you represent that you have authority to bind that organization to these Terms.

3. Quotes, Proposals, and Service Agreements

Information displayed on the DRIVE5 website is general and does not constitute a binding offer.

Pricing, scope, timelines, deliverables, recurring services, and other project details may be provided separately through a proposal, invoice, contract, order form, statement of work, or similar agreement.

If a separate written agreement conflicts with these Terms, the separate written agreement will control with respect to the subject matter of that agreement.

4. Customer Responsibilities

Customers are responsible for providing accurate and timely information reasonably necessary for DRIVE5 to perform services.

This may include:

• Business information
• Branding assets
• Logos and images
• Website content
• Domain access
• Hosting access
• CRM or software credentials
• Phone-system information
• Scheduling information
• Required approvals

Customers are responsible for ensuring they have permission and legal rights to provide any content, information, accounts, credentials, trademarks, photographs, or other materials supplied to DRIVE5.

Delays in providing required information or approvals may affect project timelines.

5. Third-Party Platforms

DRIVE5 services may integrate with or rely upon third-party platforms such as hosting providers, domain registrars, CRM systems, email providers, SMS providers, phone systems, artificial intelligence services, scheduling platforms, payment processors, analytics services, and other software.

Third-party services are governed by their own terms, pricing, policies, availability, and technical limitations.

DRIVE5 does not control third-party platforms and is not responsible for outages, service changes, data loss, account suspensions, pricing changes, technical failures, or other issues caused by third-party providers.

6. Artificial Intelligence and Automation

Some DRIVE5 services may use artificial intelligence, automated workflows, machine learning, or similar technologies.

AI-generated or automated outputs may occasionally contain inaccuracies, errors, or unexpected responses.

Customers remain responsible for reviewing important business communications, decisions, information, and automated processes where appropriate.

DRIVE5 does not guarantee that AI or automated systems will always produce accurate, complete, or error-free results.

7. Communications

If you provide your contact information or consent to communications, DRIVE5 may communicate with you by email, telephone, or text message regarding meetings, inquiries, services, account information, or other communications you have requested or agreed to receive.

Message and data rates may apply.

You may opt out of marketing or non-essential text messages by replying STOP.

Consent to receive text messages is not a condition of purchasing services.

Additional information about our handling of personal information is available in our Privacy Policy.

8. Fees and Payment

Fees for paid services will be communicated before purchase through an invoice, proposal, agreement, order form, checkout page, or similar document.

Unless otherwise agreed in writing, customers are responsible for paying fees according to the payment terms provided at the time of purchase.

Some services may involve:

• One-time setup or development fees
• Monthly recurring fees
• Hosting fees
• Software or platform fees
• Usage-based fees
• Third-party service fees

Third-party charges may be separate from fees paid directly to DRIVE5.

Failure to make required payments may result in suspension or termination of services.

9. Recurring Services

Certain DRIVE5 services may be provided on a recurring subscription or monthly-service basis.

The applicable recurring price, billing frequency, cancellation requirements, and included services will be communicated when the service is purchased.

Recurring services will continue according to the applicable agreement until canceled or terminated in accordance with the terms provided for that service.

10. Intellectual Property

DRIVE5 retains ownership of its pre-existing tools, systems, processes, templates, methodologies, software, automation structures, know-how, and other intellectual property.

Ownership and usage rights for custom deliverables created for customers may be further defined in the applicable proposal, contract, invoice, or service agreement.

Customers retain ownership of materials, trademarks, logos, images, and other intellectual property they provide to DRIVE5.

No rights are granted except as expressly stated in these Terms or another written agreement.

11. Acceptable Use

You may not use DRIVE5 services to:

• Violate applicable laws or regulations
• Send unlawful, deceptive, abusive, or fraudulent communications
• Infringe intellectual property rights
• Distribute malware or harmful code
• Attempt unauthorized access to systems or data
• Misrepresent your identity or business
• Engage in spam or unlawful messaging practices
• Use DRIVE5 systems in a manner that creates unreasonable security, technical, or reputational risk

DRIVE5 may suspend or terminate services when reasonably necessary to address misuse, security concerns, legal requirements, or violations of these Terms.

12. Availability and Performance

We work to provide reliable services but do not guarantee uninterrupted or error-free operation.

Websites, software, communication systems, AI services, integrations, third-party APIs, hosting platforms, and other technologies may experience outages, delays, bugs, or maintenance.

DRIVE5 does not guarantee specific website traffic, lead volume, sales, revenue, search-engine rankings, conversion rates, appointment volume, or other business outcomes.

13. No Professional Advice

Information provided through DRIVE5's website, AI tools, communications, or services is not legal, tax, accounting, financial, medical, or other regulated professional advice.

Customers should consult appropriate licensed professionals when such advice is needed.

14. Disclaimer of Warranties

To the fullest extent permitted by law, the DRIVE5 website and services are provided on an “as is” and “as available” basis.

We disclaim warranties not expressly provided in a written agreement, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

15. Limitation of Liability

To the fullest extent permitted by applicable law, DRIVE5 and DJ Industries LLC will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business opportunities, lost data, or business interruption arising from the use of our website or services.

To the fullest extent permitted by law, the total liability of DRIVE5 and DJ Industries LLC arising from a particular paid service will not exceed the amount paid by the customer to DRIVE5 for that service during the three months immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow certain limitations of liability, so some of these limitations may not apply.

16. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless DRIVE5, DJ Industries LLC, and their owners, employees, contractors, and service providers from claims, damages, liabilities, costs, and expenses arising from:

• Your misuse of the services
• Your violation of these Terms
• Content or materials you provide
• Your violation of applicable law
• Your infringement of another party's rights

17. Termination

DRIVE5 may suspend or terminate access to services if a customer violates these Terms, fails to make required payments, creates material legal or security risk, or otherwise breaches an applicable service agreement.

Customers may terminate recurring services according to the cancellation terms applicable to the service they purchased.

Provisions that by their nature should survive termination will remain effective, including provisions relating to intellectual property, payment obligations, disclaimers, limitations of liability, and indemnification.

18. Governing Law

These Terms will be governed by the laws of the jurisdiction in which DJ Industries LLC is organized, without regard to conflict-of-law principles, except where applicable law requires otherwise.

19. Changes to These Terms

DRIVE5 may update these Terms periodically.

When changes are made, the Effective Date at the top of this page may be updated.

Continued use of our website or services after updated Terms become effective constitutes acceptance of the revised Terms, where permitted by law.

20. Contact

Questions regarding these Terms may be sent to: